Thomas Cook : Riu

Don%26#39;t know if anyone can help us.

We booked with Thomas Cook last August to go to Sunny Beach in Bulgaria and stay at the Riu Evrika. We were informed c. 10 days before we left that Thomas Cook has %26#39;lost%26#39; their contract with Riu and we were moved. I won%26#39;t go on about all the issues surrounding this but suffice to say that we are in the middle of nowhere !

We have been told since that Thomas Cook and Riu parted company in January. For obvious reasons we need to substantiate this information but can%26#39;t find anything on the web about it.

Can you help? A web site or even if you know someone in the industry that you ask?

Cheers

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OMG....Sorry cant find any info but checked Thomas Cook site and cant find the Riu.

Where have they put you then? If you go into SB, why dont you check with the hotel, they may be able to tell you something.

GOOD LUCK

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So sorry about your holiday, we are going to this hotel 13th june with thomson. When i went and picked up my tickets yesturday i asked them about thomas cook. They said travel agents are always falling out over contracts, they have had row with sandles at mo and are not takeing anyone there. my lady at thomson said sometimes these disputes last a couple of weeks and some times they last months. I know this doesnt make it better for you but hope this helps. Do you know where they are sending you?.

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Sorry realise you are already out there.

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Hi folks,

Thanks for all your replies, we stayed at the Sol Nessebar Palace, which was in the middle of nowhere and cost 25 leva for a taxi into Sunny Beach, the hotel was very nice apart from the location and lukewarm food, we did have a great time, this was mainly due to a meeting up with 12 others who were in the same situaton with Thomas Cook, we are all gonna stay in touch, and as well complaining on an individual basis, we are putting in a joint complaint,next stop ABTA,oh and next year it%26#39;s Thomson for us! I%26#39;ll update this post when we hear more, Good luck to anyone travelling to Riu Hotels with Thomas Cook. Anyone need any info, please contact me directly, through this site.

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Welcome home

Hope your situation didnt spoil your holiday too much. We had a similar problem in Majorca a few years ago. Put your complaint in writing to Thomas Cook and ask for confirmation of when the contract with Riu ended. We didnt get much joy from ABTA and ended up winning in the small claims court. Good Luck.

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